Shipping policy

Due to COVID-19, we are temporally unable to ship small products between specific countries by couriers. Please check the list below. Products requiring shipment by ship are OK, they go through country Customs that have necessary procedure for each shipment. Deliveries in the same country are normally working.

All orders are processed within 1 to 2 business days (excluding weekends and holidays on the product location) after receiving your order confirmation email. You will receive another notification step-by-step on every movement your order makes and when has been shipped. 

Domestic Shipping Rates and Estimates

 Shipping charges for your order will be calculated and displayed at checkout. 

We offer flat rates for some products, at checkout you will see the latest and updated values regarding the specific product you are taking. 

We offer free shipping for purchases above $100, some products offer free shipping to simplify the process.

Local delivery

Free local delivery is available for orders over $100 within DE(USA) and R$100 within PR(BRAZIL). For orders under that value, we have special local prices that are between $4.99 and $19.99 depending on your urgency for local delivery.

Deliveries are made from 9am – 5pm on mon-fri.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

At this moment there is no in-store pickup location. All deliveries must go through processing in our warehouses.

International Shipping

It is normal to see big products with free shipping, when the seller opts to offer free shipping, we automatically calculate the price for your country and this price is absorbed by the seller.

We offer international shipping to over 100 countries but since May 2020 due to COVID-19, we are unable to send small packages between for the following countries (list of country codes):

AF, ZA, AL, AO, AI, AG, SA, DZ, AR, AM, AW, AU, AZ, BS, BD, BB, BH, BZ, BJ, BM, BY, BO, BA, BW, BN, BF, BI, BR, BT, CV, CM, KH, CA, KZ, QA, CL, CY, SG, CO, KM, CG, KP, CI, CR, CU, CW, DJ, DM, SV, ER, ET, FJ, PH, GA, GM, GH, GE, GD, GR, GT, GY, GN, GQ, GW, HT, HN, HK, GP, NF, RE, KY, CK, SB, TC, VI, VG, ID, IR, IQ, IE, IS, JM, JO, KI, KW, LA, LS, LB, LR, MO, MK, MG, MY, MW, ML, MT, MQ, UM, MR, MX, MM, MZ, MD, MC, MN, ME, MS, NA, NR, NP, NI, NE, NG, NU, NC, NZ, OM, PA, PG, PK, PY, PE, PN, PF, PL, PR, KE, KG, CF, CD, DO, CZ, RO, RW, RU, PM, WS, AS, SM, SH, LC, KN, ST, VC, SC, SN, RS, SY, LK, SZ, SD, SS, SR, TJ, TW, TZ, TL, TG, TK, TT, TA, TN, TMTR, TV, UA, UG, UY, UZ, VU, VE, VN, ZM, ZW.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Woodbrisk or it’s vendors are not responsible for these charges if they are applied and are your responsibility as the customer. BUT, there are specific products that these charges are already included, this information is clear on product page.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days(in land orders) and 16 days(international orders) of receiving your shipping confirmation email, please contact us at support@woodbrisk.com with your registered email and the order number, and we will thoroughly look into it for you.

In your account page there is a tracking field where you can track your order.

Shipping to P.O. boxes

Please have in mind we can not ship a table to a P.O. box.
Please put your complete legal address for delivery quality assurance.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@woodbrisk.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@woodbrisk.com or use our chat here on your left and talk to a human representative.