Woodbrisk.com and most sellers on Woodbrisk.com offer returns for items within 30 days of receipt of shipment.
Extended Returns Information
The health and well-being of our customers, employees, seller partners and the communities we serve are of utmost importance to us. Therefore, we temporarily extended the return window to give you more time to send items back. Most items ordered from Woodbrisk or our Seller partners between March 1, 2020 and April 30, 2020 can be returned until May 31, 2020. For items purchased after April 30, 2020, the normal return window will apply, which is usually 30 days from the date of receipt of shipment. Please refer to the Woodbrisk return policy for details.
Woodbrisk.com Return Policy
Items shipped from Woodbrisk.com, including Woodbrisk Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Woodbrisk Global Store Return Policy
Items can be returned within 30 days of receipt of delivery using your profile panel, under Chat Online Now with purchase order number in hand. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. Woodbrisk will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
For your convenience, if the product is broken, defective, damaged or incorrect, you can take a picture of the product on how you received it and we can send you a postal pre-authorization that you can fix on the product to send it back to us with no cost. Please talk to one of our representatives to to verify this possibility in your country.
Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Woodbrisk.com. While most sellers offer a returns policy equivalent to Woodbrisk.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in your profile panel.
Third-party sellers must either provide a return address within the their country, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an Woodbrisk Strong Guarantee claim to seek help with your return.
If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest to use your preferable courier delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the Woodbrisk Strong Guarantee.